[Resolved]  ShopClues.com — sent damaged product and not returning the money

Address:

Latur, Maharashtra

To,
The Managing Director/Nodal Officer/Manager,
WWW.SHOPCLUES.COM,



SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

1) As I had placed order with shopclues.com on 20th nov 2013 at 7.57pm by internet. And I have received the product on 28th nov 2013 by courier.

2) As the product received damaged, or money has to be returned.

3) As I have received product on 28th nov 2013, and I found that the product that I have received is damaged so very next day on 29th noc 2013 in morning I called twice to your customer care no and told them please tell me what to do? But no reply from companies side. Then after sevral times I called your customer care but they don’t know anything about it. And after few days rather than providing solution your site was updated status by order cancelled.

4) As the blue tooth headset sent by you us not working. And my business is affecting due to not availability of the blue tooth. And I am getting suffered mentally by rude behaviour of customer care and company.

5) I have sent all the details of bill and courier copies and bill pictures to customer care and called then several times to solve the problem, but no reply.

6) I give you a time limit of 15 to 20 days to settle my grievance and refund of full amount with suitable interest (18%), or replacement of the product along with suitable compensation, else I will file a complaint with the Consumer Forum as you are protected under the Consumer Protection Act of 1986.

7) As consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to his deficiency in services and fraud by company.


Yours truly,

Ishwarprasad Mundada,
Ishwar, plot no 38
Nav vikasit society
Keshav nagar
Latur 413512