ShopClues.com — Sent defective product

Address:	524002
Website:	shopclues

I purchased florentine purifier on10/4/2017, order no.[protected]. After delivered called to service center to fit. They said we sent the person in 24hours.
But no one came, i check the product there no mineral catridge, empty sedment, some leakages so i try to return the product. So many i called the service to service they didnt come. When i called shopclues they said 'wait 2 days we solve the problem'. Not solved again i called shopclues they told same wait 2 days. After 5 days again called this time also they told same wait 2 days. I cant understand how many days i wait for solve my problem.