| Address: | Lucknow, Uttar Pradesh, 226003 |
We are trying so many times but shopclues unable to shortout the problem and he not make call in fedex and salvo my problem. We provide all the neccessary document in shopclues but he not help me
Dear merchant,
Greetings from shopclues.com
This is with reference to your ticket 566635 regarding order no.[protected] for delivery of wrong product.
Based on your concern, we are investigating with the logistics department and will update you on further proceedings in 3 to 5 business days.
We appreciate your patience and cooperation in this matter.
Should you require any further queries, please write to us at
http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄
Assuring you of best services always!
Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/22/2017 10:53 pm paysmartdeal
We send all the detail as per requirement but you unable to salvo my problem
08/22/2017 10:30 pm gaurav pahuja
Dear merchant,
Greetings from shopclues.com
This is with reference to your ticket 566635 regarding order no.[protected] for delivery of wrong product.
Based on your concern, we are investigating with the logistics department and will update you on further proceedings in 3 to 5 business days.
We appreciate your patience and cooperation in this matter.
Should you require any further queries, please write to us at
http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄
Assuring you of best services always!
Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/21/2017 10:57 pm paysmartdeal
We send all the detail as per requirement but you unable to salvo my problem
08/19/2017 9:34 am paysmartdeal
As per your requirement we send all the necessary documents, so that what the time you take for salvo the matter
08/18/2017 10:19 am gaurav pahuja
Dear merchant,
Greetings from shopclues.com
This is in reference to your ticket id 566635 regarding wrong parcel.
Based on your concern, kindly confirm whether you have mentioned remarks on pod or not.
We appreciate your patience and cooperation in this matter. For further assistance or query, please write to us at
http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄
Assuring you of best services always!
Best regards,
Gaurav pahuja
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/18/2017 10:05 am paysmartdeal
Please return the courier
08/10/2017 9:44 am paysmartdeal
Please find
20170810_084740. Jpg (3.7 mb[protected]_084749. Jpg (3.9 mb[protected]_084821. Jpg (3.5 mb)
08/10/2017 9:06 am paysmartdeal
Hello sir,
As per your requirement we are sending the attachment. Please follow the matter for my products.
We dispatch against order no.[protected] and menifest id 8238745 micromax vdeo2 to arif khan 25 alam mistry lane howrah pilkhana wb. But customer not accept the product and fedex generate the rto on my product. Product tracking no.[protected] and return tracking no.[protected]. Fedex delivery boy also accept he deliver me garment (Sadi) he not deliver me the shopclues item (Mobile), he accept.
As per discussion in kolkata office he also accept the mistake for this item so that regarding this please contact fedex office[protected] &[protected]. We request you to take matter high level.
08/09/2017 3:37 pm akshat saharan
Dear merchant,
Greetings from shopclues.com
This is in reference to your ticket id 566635.
We apologize for the inconvenience caused to you. However, to proceed further, we request you to fulfil the requirements as mentioned below and send it to us within 48 hours so that we can expedite the process.
1. Image of outer box with shipping label pasted and clearly visible from all sides.
2. Image of inner packaging and box from all sides.
3. Image of product clearly showing the damaged part / section.
4. Images of remarks on pod if done.
Please note, your request will be forwarded further, once all of the above mentioned requirements are fulfilled
For further assistance or query, please write to us at
http://storemanager.shopclues.com/vendor.php?dispatch=merchant_helpdesk.help&typ...⇄
Assuring you of best services always!
Best regards,
Akshat saharan
Merchant support team
Shopclues.com
—
Shopclues introduces a shopclues university on store manager for instant assistance at every step. Now get help right when you need it! To check out how, click here:
http://storemanager.shopclues.com/vendor.php?dispatch=shopclues_university.view
08/08/2017 1:07 pm paysmartdeal
What is the process against this ticket please confirm me
08/06/2017 11:48 am merchant seller support
Hello,
Thank you for contacting shopclues.com
Your request has been logged with ticket number (566635) & being reviewed by our support team.
Feel free to reply to this email with any questions, comments or follow this link to add an update.
Ticket link:check your ticket progress
We try our best to get back to you within 12 working days.
Team shop clues
08/06/2017 11:48 am paysmartdeal
Please check this rto fedex returmn me wrong products he not return me the same mobile he return sadi from craftvilla
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Maine return ki request dale th mujhse galti se cancel ho gae aur aab return ka option ni aa raha so please help me mai apna product return kar saku please help me.