ShopClues.com — Shopclues company did not deliver the product (Vkaran anarkali gown).

Address:

Clues Network Private Limited, Building No. 112, Sector-44, Gurgaon, 122001, Haryana, India,

I had placed the order of Vkaran anarkali gown online from my son's mobile (Mobile Number : [protected]) on 20/7/2020. Order ID is[protected]. I had paid the amount of Rs. 639 online by using my son's debit card. But till today I did not get this product. And on 24/7/2020 my son received the message that the product is delivered to you. The delivery agent did not call me to inform about the delivery of the product. Since 24th July I am sending the messages on customer support to Shopclues company regarding the delivery issue. Also I tried to contact the shopclues customer executive on [protected] regarding the delivery problem. But nobody received my call. Only the recorded voice could be heard. On 26th August again I requested the customer executive to call me and the customer executive called me. But the executive refused to deliver the product. Then I requested the executive to give the refund of Rs. 639. But the executive again refused to give the refund of Rs. 639. I want either Vkaran anarkali gown or the refund of Rs. 639. Please solve this problem as early as possible.

Mrs. Madhavi Bangal
Bangalore, Karnataka.