[Resolved] ShopClues.com — shopclues not taking my product back and not refunding my money

Ganraj Patil

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 421503

This is my order number

[protected]

I had recived this product in damage condition when i open it was damage internally and no product is taking by shopclues i m frusted of shopclues not arranging return pickup

Plz refund my money back as returnless or arrnsge reverse pickup for tommorow and take this back to you and refund my money back

Plz refund my money back product was internally damage recived and it is not working so plz refund my money back no use of accepeting damage product which is not useful to us

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Apr 16, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

ShopClues.com Customer Care's response Dear Ganraj,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

As we have investigated the matter with our courier partner as well as with our merchant and found that the same and complete product has been delivered to you in seal packed condition after a proper quality check.

Hence, we are unable to process your request. We appreciate your understanding in this matter.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues.

Mar 09, 2019

Updated by Ganraj Patil Plz arrnsge reverse pickup

Verified Support

Mar 11, 2019

ShopClues.com Customer Care's response Dear Ganraj,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

As stated earlier, we have checked and found that the same product, after the proper quality check has been delivered to you. Thus, we will not be able to entertain the return request.

Seeking your understanding here.

Best Regards,
Team ShopClues.