ShopClues.com — Shopclues Order id[protected] Fooling Customers with Buyer Protection Policy) No refund after 45 days

Dear Team I have ordered a NEW DESIGN HAND OPERATED 2 TON HYDRAULIC TROLLEY JACK LEO (QTY:1) via order id 45380825 on April 07th 2015 with SHOPCLUES and same is delievered to me with the damaged condition. I have raised request around 14th April 2015 for its return For around 1 Month there was no action taken by shopclues to reverse pickup the product and I have contacted with them several times but there is no positive steps taken by them. No body has contacted for the reverse pick up while as per your policy Customers are covered under buyers protection.Is this your buyers protection? After 1 month product got picked and delievred back to them on 22nd May. I am following up madly with them from last 1 and half months There is chain of mail running with heading Return requested for ShopClues order 45380825 and Others[protected] but no body cares to push the things in shopclues. Everytime promise of 48 hours. I think your team is testing with consumers patience . Please help in getting the refund . They people are making foot of customers on the name of Buyer protection . While there is noting in the name of buyer protection. I am suffering from more than 45 days . No refund is there I have also mailed to their Grievance cell at [protected]@shopclues.com and also marked mail to sanjay.[protected]@shopclues.com which seems to be their MD id but no body there also take any action. I hope you will take prompt action on the same. Pls help me getting my money refunded Thanks and Regards Neeraj Sood [protected]