ShopClues.com — Shopclues - They are not refunding /replacing the defective product which has been sent by them

Address:	Gurgaon, Haryana, 201301
Website:	shopclues.com

This is regarding the Order Number 78824899 which was placed on 20th Dec. I received the order on 28th Dec. The order which i received was incomplete. I received half of the items of the product and without which the product was completely useless. i request for return on same day itself (28th Dec 2015). Since then i am continuously calling the shopclues.com to pickup the product and now it has been more than 2 weeks, they are just giving me 48 hours timeline and cancels the pickup without any proper reason. They falsely says that pickup was attempted and was cancelled by Buyer which is not the case as i didn't received any call from Shopclues/Courier Department since the date i requested for return. I am not seeing any way out from this. Please help me to refund the money (698) spent on this product.