ShopClues.com — Suddenly order cancel and money not refunded

Address:

Mumbai City, Maharashtra, 400097

Dear sir,
i had booked double door refrigerator on shopclues.com, my orderno is[protected], i had paid 17689 rs on time of booking on 1st may but unforunate about delivery from shopclues.com.

1st i received message of delay due to procurement unavailibility then i had called to customer care of shopclue.com but same commited delivery will be in process from other procurement and u will get on 8th may 2017.
2nd on 7 th may morning i got msg order been cancel and refund in 48 hrs and then again contact them but cust.care executive commited refund upto 12th may. 2017..

can please help me in this matter so customer can survive against this kind of online fake services.

thanks,
regards,
Gunjan Panchal
+91 [protected]