ShopClues.com — The product send by the merchant is not correct and shopclues saying thery will not return, what to do? please help

Address:

Pune, Maharashtra

have orderd Tupperware Water Bottle Set Of Two (1000Ml). But the product which I have received is cheap quality product. The bottels which I have received from merchant have MRP of Rs 79 Each. I have orderd the Tupperware Water Bottle Set Of Two (1000Ml) in 280 Rs. So I am receving the product which is not correct as well as have MRP less then the amount which I have paid. I am attaching the screenshot of the product which I have orderd as well as the photos of the actual product which I have received. This is the second time I am facing this cheating by merchant and shopclues. I have mailed the above lines to shopclues after discussion on call I have submitted all the original pictures of the product. I have got this reply from shopclues.com Dear Customer, Thank you for shopping with ShopClues.com. This is with reference to your query regarding order. We apologize for the inconvenience caused to you. Based on your concern, we would like to update you that, merchant has delivered you a standard quality product. Hence, we are unable to fulfill your request. We appreciate patience and understanding in this matter. For further assistance, kindly refer to www.shopclues.com/help Best Regards, Supratim ShopClues.com s::s I have paid 280 Rs(for 2 bottels) and they have sent me 148 Rs(for 2 bottels) MRP bottels. ans shopcles saying this is a standerd quality product, but what is about my remaing money and what is about the correct product as per description. I am attaching the screenshot of the product, which I have ordered. I am also attaching the actual prodcut image. I am attaching screenshot of the mail from shopclues..com. Please help.