ShopClues.com — UNPROFESSIONAL & UNCOMMITTED

Address:

Hyderabad, Andhra Pradesh

I Unfortunately Ordered a Blackberry curve from Shopclues order no 35442257on 27th January and the received the Product on 6th Feb.A part was missing from the component hence filed a return request which was not collected till i have to keep on calling Shopclues multiple number of times.Eventually the day came when shopclues finally send out the courier guy to take the product from doorstep on 26th Feb.Now shopclues says they have shipped the product to the merchant "City_traders" who will ship the product to shop and from their it will reach me, probably.Ironically Shopclues warehouse and Merchant location are both in New Delhi..Wonder how many days it takes to ship a package from Delhi to Delhi.Its been over a month with this issue include numerous calls to them where i was put on HOLD and wasted my time to listen to the same answer again and again.None of the customer representatives were helpful including one of the Manager named Aditya who didn't took care of my issue.Today, i am NOT even sure if i will even receive the Product from Shopclues or NOT and even if i receive it, not sure About the quality standards of it.Not sure what exactly do they mean by Buyers protection. I guess to test the patience of customer.I have been a customer to them like many other since long and i feel ashamed of doing business with such a unprofessional bunch of wastes.I have never ever in my 10 years of online experience came across such a teamwork of NOT helping a customer.Consider this mail as a warning to all the consumers who are doing business with Shopclues, hope you DO NOT come across the same situation as i am in now.