ShopClues.com — Wanted refund or exchange of Genx Ladies wrist watch

Address:

Kolkata, West Bengal

Hello, I have ordered one Genx Leather Wrist Watch For Women from shopclues with order number: 27874609 and order date: 27 Nov 2014.I received the product on 6th of December, applied to return policy on that day only. Its very disappointing that shopclues is not responding to customer's satisfaction. When i am complaining about the leather quality and colour of the product, the customer care is closing the request, knowing the fact that they did send a watch with light violet color which is not there in the site, neither the leather quality is good. I wanted to have either refund of my money or else provide me a different color product which is mentioned in the site. Kindly respond to my request.I am getting frustrated with this issue. If a site is providing return policy for a product and if customer is not satisfied with the product, then its their responsibility to get in touch with the customer and resolve the issue. But the shopclues customer support is closing the request without paying attention to the customer's satisfaction via email.This doesn't happen with the other online shopping sites. Kindly assist.