ShopClues.com — Wrong and damaged product received

Address:	Gurgaon, Haryana
Website:	Not responding

Dear Sir/Madam,

I ordered on 15/10/2015 - Nova 2 Slice Grill Maker Nsg 2438/01 on COD basis order no.71639056
But I received Grill maker NSg 2438 with damage condition. Backside stand found broken.

Then I raised complaint and asked for replacement for damaged product.
Broken product pickedup by Shopclues courier receipt no. AWBSCL0183655 DT. 31/10/2015 BY Mr. Kiran Shelar.

After that, I have received an email as below


S,

We want to inform you that your Order Number: 71639056 has been refunded.
Date Of Order:[protected]:26:42
Product(s):
• Nova 2 Slice Grill Maker Nsg 2438/01

The details of the refund are as below:
Refund in your bank/Card: Rs. 0.00
Refund of Clues Bucks: 0.00
Refund in Gift Certificate: Rs. 0.00
Refund of COD amount in Clues Bucks: Rs. 920.00
Total Refund Amount: Rs. 920.00

The amount would reflect in your account within the below mentioned timeline.
• 7-9 business days for Debit Card
• 15 business days or in next billing statement for Credit card
• 4-5 business days for Net-banking
For further assistance, kindly refer to www.shopclues.com/help
We look forward to your shopping with us again!

Best Regards,
Customer Support Team
ShopClues Team


However, I have not asked for refund. I want replacement of product.
Howcome shopclues refund since I have made payment by cash.

Till date I have no answer from shopclues.

Kindly look into it.