[Resolved] ShopClues.com — Wrong product delivered and cancelled return request

Unique@09

Address:

Lane no. 7, Radhabai Road, Kanwade Building, Jaysingpur, Kolhapur 416 101

I ordered Raptech Bluetooth Wireless Neckband Bluetooth Headset with Mic ( Multicolor)and I have done online payment. I received my order on Tuesday Oct 20, 2020. When I unboxed it, instead of Bluetooth headset there is Smart watch. There is details of Bluetooth headset on the parcel but inside there is smart watch. I requested to return it but your courier partner refused to take because of the details on the parcel is not matching with the delivered product. He suggested me to inform to the Shopclues.com. Then I sent mail to the support help but I didn't get any reply since 3 days. So, I request you to deliver my the ordered product. If it is not possible then I request a refund.
Here I am sharing the received wrong product and details of my ordered product.
Order number.[protected]

+4 photos

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Aug 6, 2021

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2020

ShopClues.com Customer Care's response Dear Customer,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused you.

This is with reference to the reverse pick-up of Order ID[protected] for Raptech Bluetooth Wireless Neckband Bluetooth Headset with Mic (Multicolor).

We apologize that the pick-up by our courier team was not successful, hence we are re-arranging the reverse pick-up for the product on an urgent basis.

The courier executive is expected to collect the product soon. Please do not handover the product without pick-up receipt.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues