[Resolved]  ShopClues.com — wrong product delivered and no resolution on replacement/refund

I placed an order for "home gym fitness kit by sporto fitness 30 kg combo rubber set" and i received a delivery on 16th july 2020. However the delivery i received was totally wrong. I received pvc gym set instead of rubber gym set within same amount i paid. So below are the list of issue i have with the delivery:
1) wrong product delivered
2) the product delivered was damaged (Outer packaging was fully worn out and wet). Weighing plates had dents on it and few cracks
3) sand was coming out of weighing plates
4) product has missing items (Hand gripper)

Then i filed a replacement/return request on 16th july 2020 itself (Request id: #[protected], but i have no idea what shopclues team is working upon since so long. I receive no updates where in i have submitted all the necessary formalities and pictures. I have sent number of emails and posted several comments on service request, but i don't hear anything from them. I had a word with customer representative on 29th july 2020 and got a commitment that i will be receiving update on 30th july, which eventually failed. I triggered emails back to various teams within shopclues, but no response in the end. I have paid a lot on this stupid product and stupid service from shopclues. I have penal codes ready with me to file a case against company if i don't get anything from them within 10th august.
I want to replace this product and get i what i asked for. If not possible, i would like to get refund.