ShopClues.com — Wrong product delivered and not yet replaced with original ordered product

Address:	Gurgaon, Haryana, 400076
Website:	www.shopclues.com

I have ordered product - "mehai multi color 0.5w led night lamp 12 colors changing rgb led bulb (Qty:2)" from shopclues.Com on 22nd july 2016. When i received the product i found that they have given me 12 watts led bulbs. I immediately file complaint on their site for delivering wrong product. After 4-5 days they confirmed the request for return of product has been i accepted. I called their customer care immediately and told them that i do not want refund of money instead kindly delivered me originally ordered product. And if they can't deliver me the original ordered product then they should refund my money including courier charges.

Then after i have done numerous follow up with them but till date neither pick up wrong product which was delivered to me nor refund my money.

This is clear example negligence to customer grievances/complaints after selling the product.

I hope you will help me to get justice.