[Resolved]  ShopClues.com — Wrong Product Delivered and now Company Refusing the refund

Address:

Pune, Maharashtra

I had placed an order to buy Ozomax Hair Dryer from shopclues.com, but when I received the product it was a product of Micro company which is not the one which I had ordered. I placed a return request on site, but company is refusing to take back the product. Even after continuosly following up with them and also sent picture of the product they said that product has been delivered which I ordered which is not true. I placed an order for Ozomax as it it ISO standard company where as seller ships the local branded product. This is electric product and I dont want to take chance with such local branded product. I know that the product amount is not big, it is just 100 Rs product but as per company policies if customer is not happy they have return policies are in place, but in my case they are refusing the take back the product. Therefore I request you to please look into this matter.