ShopClues.com — Wrong product received

The product described is different than the delivered one, no replace or return option available even tho both are mentioned in the policy, no contact details available, no replies received for raised tickets.
Below are the photos attached of the product displayed on website and the product i recieved.
+2 photos
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ShopClues.com customer support has been notified about the posted complaint.
Jun 29, 2022
Updated by Taha Kezar Husain
Order id :[protected]
Jul 03, 2022
Updated by Taha Kezar Husain
Update :- after this complaint someone posing as talking from shopclues called me and asked the issue and forced me to install quicksupport TeamViewer (generally used to scam people in this type of cases) on enquiring the reason to download it he stated to update the replace option shopclues, i asked for alternate method and he rudely refused and ends the call.
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