[Resolved] ShopClues.com — wrong product received - order id:[protected]

Ravindra Mathadhikari

from Pune, Maharashtra

Address:

411058

Greetings. I had purchased 2 selfie sticks from shopeclues and the details are as below.
Order id:[protected]
Order placed on mon, 02 oct 2017
Product : shutterbugs combo pack of 2 selfie stick for all smartphones (Assorted)

I have following issues.
01. I have not received 2 selfie sticks. Instead you have sent me mobile holder. I am not at all interested in this product.
02. The only selfie stick you sent me is broken,

I tried to get in touch with helpdesk but they are asking me to go to service centre. Same reply they sent me for more than 4 times.

What about my other selfie stick..? Either you refund my money or send me the product i paid for. Plz don’t force me to go to consumer court.

Regards
Ravindra mathadhikari

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Apr 26, 2018

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2017

ShopClues.com Customer Care's response Hi Ravindra

We would like to begin by apologizing for the trouble you were put through.

Please be apprised that the refund has been duly processed in the form of Clues Bucks to your ShopClues account and you can most certainly check your balance via your ShopClues account under 'My CluesBucks' section.

We appreciate your understanding and cooperation.

Regards,
Team ShopClues.