ShopClues — Empty parcel with no product and no action from the past 2 weeks

Address:	Ramanagara, Karnataka, 562112
Website:	www.shopclues.com

I have ordered puri maker order no.[protected]n 17/12/2015 in shop clues through credit card, then on 29/12/2015 i received a courier through professional couriers . after receiving the parcel i was shock to see that the box was empty no puri maker filled with therm o foam & immediately i spoke to shop clues customer care on 29/12/15 and informed the issue of empty box though customer care & mail and he told me to wait for 48 hrs to cross checkup and raised a complaint id 5644869, from then i am keeping following up regularly. they daily extends for 48 hrs & they doesn't tell me when the problem would be solved and found no action taken till today . I found feel that empty box couriered knowingly because the bill for the product which kept inside clearly says the weight of the box mentioned is 0.5 kg.( how can a puri maker be 0.5 kg) which the image is attached below for your reference. Also i am attaching you the images of the empty box Kindly resolve the issue and take necessary action . mistakes may happen but i really felt bad for bad customer service till today i doesn't received a call from customer for issue happened and very negligent in taking action to resole the issue.