[Resolved]  ShopClues — Fake lotto watch delivered without warranty card

I ordered a lotto watch with order no. 11745469 on shopclues.com. The Lotto watch they sent is not a real
one I think. There is engraved Lotto
logo neither on the belt nor on the
lock. The product is under 6 months
manufacturer's warranty. But there is
no warranty card with the watch. On
the backside of watch it is stated as
model no. 'LTB-201' & on the invoice
as 'white dial watch' but in the back of
the box written model 'LTB-101' &
'Classic(BLACK)! So this must be a
fake watch. When I contacted their customer care through email. They gave answer after around 2-3 days. There they instructed me to search a lotto outlet to ensure whether the delivered
product is fake or original, they would provide
me the same in written. Once I
receive that, I could take scan
copy of this and email shopclues. So needful can be done.
But my point is that there is no lotto outlet here. I attached the
picture of the real watch along with the
images of the product I got from shopclues. They are also neglecting the point of not giving the WARRARTY CARD. They just try to harass their customer & use their money. Kindly take action against those type of business companies.
+4 photos
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Aug 14, 2020
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Mar 11, 2014
Updated by Sourav9
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Complaint comments 

Comments

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Real lotto

Real lotto
Dear Customer,


We sincerely apologize for the inconvenience caused to you in response to the received product. As per our records, we have processed the complete refund against your order. Please expect the credit within 2 weeks in your bank account.


Regards,
ShopClues Support!

lost in transit

Order no 42481043 is showing lost in transit.please arrange refund

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