ShopClues — Fraud company with rude and annoying customer service

I have shopped for 2 products in Shopclues (a memory card & a LED rechargeable light) on October 6th. The first product is delivered correctly on October 17th whereas the second product which was couriered through DTDC has never reached me though the status is shown as "Delivered". On October 18th, I have raised a complaint regarding "delivering the product to wrong address" and waited for 7 days but there was no response from them. Since then, I have been calling them again and again till date but none of the Shopclues team has provided a proper response and they just keep on asking me to wait so that they can provide proof of delivery from DTDC. That has not happened until now even after 3 months. This is the worst experience I had till date with any online shopping site. I am regretting my purchase and I am making sure in future no one from my friends circle again loose their valuable money or time on them.