ShopClues — Improper Size delivered,Not refunding Money | |
Be away from Shopclues they are cheat and unworthy of trusting. There is no buyer protection at all.
On Shopclues.com ordered "John Philip 100% Cotton 3/4th-Pack of 3" from vendor sky shopee india ( order number[protected]listed in the site, first order out of 3 had 2 were small size which was returned back and asked for refund. Shopclues customer service sent the order by mistake the replacement and when asked to stop they asked me to refuse to accept. However the delivery happened when I was not in town. Contacted again to take it back, shopclues refused to take it back saying it was my mistake that i accepted the delivery. The 2nd order also had same problem where sizes were small than ordered 36, sent mail with photo graph and also spoke to customer service. They refused to refund or replace saying the product delivered is what has been ordered. Tried telling them that size is smaller but they kept on saying the same. Spoke to supervisor called Vaibhav he said he will check and come back, after 4 calls over period of a week could catch hold of him, he repeated the same that product delivered is what I ordered and cannot be replaced or refund can be given. The product quality is pathetic and worst than cloth which we use to wipe hands.
I have decided not to buy anything from them ever. Was this information helpful? | |
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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We deeply regret the inconvenience caused to you. As per our records, we cross-checked & found that the product delivered to you is the same shown on the website. Therefore, we may not be able to fulfill your return request as per our return policy www.http://shopclues.com/return-policy.html. We appreciate patience and understanding in this matter.
If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Regards,
ShopClues Support!