[Resolved] ShopClues — Not getting refund for faulty product | |||
I ordered a Portable Car Vacuum Cleaner (Order Number:[protected] from shopclues.com on 30th May 2014. I received a non-functional product on 3rd June 2014. I registered a complain on their website and asked for refund on the same day. But, I haven't heard anything from till day. They promised to reply in 2 working days but it is 7 working days now and still no reply. This is second experience I had with shopclues.com. The say that returns are 10 days hassle free and customers are completely protected. But, I dont see that yet. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Shopclues,
Your people replied asking for video and a detailed explanation. I already mentioned that the product DOES NOT work at all. I replied to that email very same day (11th June) but haven't heard anything after that. Also, you guys are making fake email chain included in that email because I didn't receive any of those previous mentioned emails. Your activities are becoming more suspicious now.
It seems you do not want to refund the money. Let me know whether you want to refund or not? If not, I would surely go to consumer court and make sure you guys are appropriately penalised for your wrong doings.
Hardik Patel
[protected]
Your people replied asking for video and a detailed explanation. I already mentioned that the product DOES NOT work at all. I replied to that email very same day (11th June) but haven't heard anything after that. Also, you guys are making fake email chain included in that email because I didn't receive any of those previous mentioned emails. Your activities are becoming more suspicious now.
It seems you do not want to refund the money. Let me know whether you want to refund or not? If not, I would surely go to consumer court and make sure you guys are appropriately penalised for your wrong doings.
Hardik Patel
[protected]
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