ShopClues — not giving my refund

I ordered a product on shopclues.com with order no.11967053. They cancelled the order due to non-availability on 19th march. They assured that I will get the refund in form of clues bucks within 48 hours. They are not giving my money till now. I want it urgently.
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ShopClues.com customer support has been notified about the posted complaint.
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give me refund. why are you delaying?
Dear Sourav,

We deeply regret the inconvenience caused to you. The refund has been already processed from our end and will reflect in your bank account within 2 weeks. For other assistance, reach us at www.shopclues.com/support or[protected].


Regards,
ShopClues Support!
Dear Sourav,

We deeply regret the inconvenience caused to you. As per our records, your concern has been already addressed. Hope you are satisfied with the received response.


Regards,
ShopClues Support!

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