ShopClues — Order canceled - bad experience

Address:

Hyderabad, Andhra Pradesh

My complaint regarding shopclues is that it is a fraudulent company & does wrong to the customers.

I found an iPhone on the website & booked it immediately. I duly got the ORDER NO. 9859885, for my product but the when I checked the account for order status update I was taken a back by looking that the order has been cancelled as it was not in my notice.

I got furious on how can they give me the order number & then cancel my product.
If they do not have the product I can wait for sometime to get it with the same offer but this is just not done. The next I did was to call the call center & ask for what had happened. The call center experience was the worst as the people do not even know how to talk to the customers.

Everyone was telling me that this is how it happens & they cannot deliver me the product & neither can they give me the same offer after sometime, as I was ready to wait.

I requested a call back from a superior level that can take a call over the issue & resolve it but the things were all that same & nothing happened. The people who handled the calls were so RUDE & ARROGANT. They told me flatly to file a suit in the consumer forum for the same.

People whom I spoke to : Ashwin - Executive, Deepak - Sr. Executive, Paul - Sr. Manager

I want that some action should be taken against the company & its people who DO NOT HAVE THE BASIC MANNERS TO TALK TO A CUSTOMER.