ShopClues — Order request for return but rejected

Address:122001
Website:www.shopclues.com

Ref shopclues Order ID:[protected] and Return-ID- 4063706, Return Date 04 May 2017, and receipt date was 03-May-2017, I have request for return and pick up of the defective phone Asus ZE551ML / 2GB + 16GB and also spoken to customer service representative who said the return will be processed within two business days about the return but later there is no response from shopclues the only message I got on my mail was "Your query has been registered and we shall respond with an update within next 2 business days". but when I checked the account now the status shown was Return rejected.
As I've received a defective product so I want to return it .Kindly help in this regard at the earliest. Thanks.
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