[Resolved] ShopClues — privacy issue, address and order details leak out.

[Resolved] ShopClues — privacy issue, address and order details leak out.

S SrikanthCVA from Mumbai, Maharashtra

I demand to know how my phone number, my complete Address and my order detail got into in the hands of a fraudster. That I provided only in your website (shopclues. Com) 1st I got a message stating that I won a car and from shop clues company and I didn't bother as I've seen lot of fraud messages like that... And later a guy called me and tells my entire address with landmark(which should have been kept confidential by SHOPCLUES) and also states my order (bike body cover) I was totally surprised and totally worried and feeling totally insecure with shop clues. I demand to know how my address got leaked and how a third party knows about the thing that I ordered. (I have the record of the call, messages that they have sent me). I've already sent a mail : Your query has been registered and we shall respond with an update within next 2 business days. Order Id –[protected] Date – 29 Jun 2019 8:56 pm Query – Others But haven't got any response from your side. Was this information helpful? No (0) Yes (1)
Aug 18, 2019 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Jul 03, 2019 ShopClues.com Customer Care's response Dear Srikanth, Greetings from ShopClues.com Our sincere apologies for the trouble you were put through. Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected. Your patience in this unfortunate matter will be highly appreciated. Best Regards, Team ShopClues Nov 08, 2019 Updated by SrikanthCVA Your reply is not relevant to the question that I have asked. SHOPCLUES robot replied. Go through my message.. I am taking about privacy leak out. I am not yet accusing you for conducting scam. But accusing you of leaking my address, phone number name and all... And who knows you guys could also leak out my bank details if I had provided. 1st go through and then reply. How it happened. Why it happened. What is the assurance that you are giving that it won't happen again.
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Comments

SrikanthCVA

from Mumbai, Maharashtra

All I want to understand is how did my order detail and my full address along with landmark and phone number got leaked... Because today also I received a call and that guy is telling the entire address of mine. I don't care about that spam call.. I'm concerned of my address being leaked out by you.
I have already sent you the 2 audio of the call record in which the scammer tells my complete Address. And my order detail

ShopClues.com Customer Care's response, Jul 4, 2019

Verified Support

Dear Srikanth,

Greetings from ShopClues.com

Our sincere apologies for the trouble you were put through.

Kindly note that we are not running any such contest and this is a scam for which our Legal Team is already investigating. Even we are concerned about our customer's privacy and we assure you that the situation will be completely corrected.

Your patience in this unfortunate matter will be highly appreciated.

Best Regards,
Team ShopClues