[Resolved] ShopClues — Refund not received even if product return is completed | |||||
Date:[protected] Order ID:[protected] I had ordered iPhone X 3GB and 64GB priced at Rs.29, 449/- + Rs. 49 shipping charges and I got Rs.1650 discount on it. I paid Rs. 27, 848/- for the order. Seller marked product quality as excellent but I received the defective product as there was a problem in display, backglass and battery, battery was depleting in 2 hrs. only and backglass has many scratches and white dots as shown in images, also one speaker was not working so I returned the product to them. The return was approved by them and pickup was completed on[protected]. They are now showing on site as return is completed and refund status reject - customer confirmation and they are not giving the refund money. They are also not replying to my mails. They have also picked up the order and now they are also rejecting the refund. As the refund amount is very so high and I returned the roduct kindly resolve this problem as soon as possible. Was this information helpful? | |||||
Mar 2, 2021 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support Feb 20, 2021 ShopClues.com Customer Care's response Dear Rushikesh, Greetings from ShopClues.com We understand the inconvenience you have faced and we apologize for the same. We have forwarded the request to our billing department to process the refund. You can expect the next update from us by 23rd Feb, 2021. Requesting your patience here. Best Regards, Team ShopClues Verified Support Feb 24, 2021 ShopClues.com Customer Care's response Dear Rushikesh, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We checked and found that your refund of Rs 27848.00 has been initiated into your original payment mode. The same will get pocessed within 48 hours. You will be notifed via Email/SMS once refund is credited into your account. Kindly wait till shared timeline. Requesting your patience here. Best Regards, Team ShopClues Verified Support Feb 27, 2021 ShopClues.com Customer Care's response Dear Rushikesh, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We checked and found that your refund of Rs 27848.00 has been initiated into your original payment mode. The same will get pocessed as soon as possible. You will be notifed via Email/SMS once refund is credited into your account. Kindly wait till shared timeline. Requesting your patience here. Best Regards, Team ShopClues | |||||
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