[Resolved]  ShopClues — ShopClues Refund

Address:

New Delhi, Delhi

I ordered a Pack of 12 Colored 100% Cotton Handkerchiefs and set of 6 laughing buddha sign of prosperity from ShopClues. The pack of handkerchiefs was under the deal of the day when I ordered and was priced Rs. 499 which on application of coupon would become Rs. 173(134+39). he set of laughing buddhas was priced Rs. 259(free shipping). I put both the items in a single order and applied the coupon(which was exclusively applicable on handkerchiefs). Although I received the handkerchiefs, I didn't receive the laughing buddhas. Later the order for laughing buddhas was canceled by ShopClues and a return initiated. But I got just Rs. 140 as my refund and not Rs. 259 When I contacted ShopClues Customer Care, they told me that the discount ws ditributed among the handkerchiefs and laughing buddhas. How can they distribute the discount which was exclusively meant for the pack of handkerchiefs I ordered? At the time of return they distributed the discount and gave me back only Rs. 140 when they should have had returned me Rs. 259. In the terms of coupon there was nowhere mentioned that the discount will be distributed among the items. Moreover when the discount was exclusive for just the handkerchiefs, how can hey distribute it? My order number: 9697293