ShopClues — Supply of sustsndard 18 w LED bulb by vendor of ShopClue

Address:

Mumbai City, Maharashtra

I had placed an order with ShopClues on their site for 10 nos 18 watt LED Bulbs vide order no 63725305 on 31st July 2015 and payment was made on net while placing the order. I received the consignment on 7th August 2015. When I opened the box after taking delivery of the consignment I observed the the bulb had manufacturing defect ( when we shake the bulb broken sound comes from the bulb ). Immediately I send an email to them regarding the defect in the consignment and they gave me complain logged no 3737415 by email dated 8th August 2015. On 12th August 2015 they send me an email confirming that the reverse pick will be arranged in a weeks time. After that I have send them at least 12 to 15 email as when you are arranging for reverse pick up so that I can get my refund of the amount paid.Sorry to mention that for last 2 weeks when ever I send them email as to when they are coming to pick up the consignment they now mention they have no pick up in my area ( Malad West Mumbai pin code 400064).May I request you to look into the matter and oblige.