ShopClues — worst customer service among all online shopping sites

i do very regular online shopping. Among all online sites, shopclues has got most pathetic customer service. This is not one time experience. Whenever i did shopping with shopclues & contacted their customer service, i received very horrible response. My present complaint is regarding order no 7827303 . They have not shipped the order even after 10 days of ordering the product. So i requested them to cancel the order & refund my money so that i can purchase it from other place. Worst of this they are not at all responding to my request since last 2 days. Why shopclues people are such a .
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Dear Customer,


We sincerely apologize for the inconvenience caused to you. As per your request, the order has been canceled and processed for complete refund. The credit will reflect in your bank account within 2 weeks.


Regards,
ShopClues Support

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    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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