[Resolved]  ShopClues.com — my return is rejected

I ordered a bag from shopclues.com and i recieved a damaged product and for that i clicked on return and completed all the necessary details. Then a message came on mobile number and the message shows that your return is approved. Later on it the app is showing that return is rejected. I want my money back because the product is damaged. I ordered a ucb bag and the color of bag is red