ShopClues.com — Ordered Item Not delivered but Shopclues Representatives saying it is delivered. Complaint # 2981725

Address:

Bangalore, Karnataka

Hi, FYNA, I had ordered Sanskruti Pourni Laria Gold & Silver Plated Brass Bangles (Set of 2) order # 48347657 on 26-Apr-2015 and had raised the complaint on 19-May-2015 saying the item has not delivered and received email on 25th May 2015 from Shopclues.com saying item has been delivered on 25th May 2015. On 25th May there was no one to collect that item, how did they deliver? same thing i questioned to customer service representative they are not responding correctly. I asked for POD(Proof of Delivery) they said will arrange in 7 working days, i will get an email as well as call from there but i didn't receive any email or call from there side. After expected POD date, I had call 7 times and i asked them to connect to there floor manager or any senior manager but they didn't do that, instead of that they are saying they are busy in another call so can't transfer the call even-though i said him will wait till they end-up the call, but he said, he will arrange call back to me(thrice times it has happened, i didn't even miscall from those peoples). Pre-payment i have done for this item. Complaint # 2981725 Serious Action has to be taken, consider this as High priority