Comments
I purchased a brand new mobile iphone 4S for Rs 21, 999 on 29th Aug 2014 through ny credit card. The Order ID is #19357711.
I received the product after one week. The product was surprisingly NOT NEW and it was not unlocked. For example: The instrument was not recognizing character # and whenever I touch voicemail icon (located bottom of the screen), it was making an international call and Rs 5 was deducted.
I requested for refund duly returning the product. I returned the product on 10th Aug from my side and it was received by the seller on 24th Aug.The order was marked as 'return complete' by Shopclues.
I have been contacting the customer care for the status of my refund. Every time their representative tells me the refund is under process and I will receive the e-mail notification in 24 to 48 hours. They never sent me any message in this regard.
Every time I called them they have generated ticket number. Some of them are[protected]. But they never worked on any of the ticket numbers nor have they informed. Their un professional attitude towards the customer is deplorable.
I am still waiting for the refund and no response from the shopclues.com
Raghu
[protected]
I received the product after one week. The product was surprisingly NOT NEW and it was not unlocked. For example: The instrument was not recognizing character # and whenever I touch voicemail icon (located bottom of the screen), it was making an international call and Rs 5 was deducted.
I requested for refund duly returning the product. I returned the product on 10th Aug from my side and it was received by the seller on 24th Aug.The order was marked as 'return complete' by Shopclues.
I have been contacting the customer care for the status of my refund. Every time their representative tells me the refund is under process and I will receive the e-mail notification in 24 to 48 hours. They never sent me any message in this regard.
Every time I called them they have generated ticket number. Some of them are[protected]. But they never worked on any of the ticket numbers nor have they informed. Their un professional attitude towards the customer is deplorable.
I am still waiting for the refund and no response from the shopclues.com
Raghu
[protected]
I had to cancel my order due to delay in shipment order and now waiting for the refund of amount 37990/-. This is the reply I received after chasing them for 7 days. Today is the 11th day and the status remains as-is.
ShopClues Support, Feb 3, 11:59 AM:
Dear Customer,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused to you and as per your concern regarding refund, we would like to inform that due to some technical glitch in the payment gateway refund process has been delayed.
We request you to wait for some time, we have again instructed our payment gateway to process refund on urgent basis.
Seeking your co-operation.
We look forward to your shopping with us again!
Best Regards,
Customer Support Team
Rahul
ShopClues.com
ShopClues Support, Feb 3, 11:59 AM:
Dear Customer,
Thank you for contacting ShopClues.com.
We apologize for the inconvenience caused to you and as per your concern regarding refund, we would like to inform that due to some technical glitch in the payment gateway refund process has been delayed.
We request you to wait for some time, we have again instructed our payment gateway to process refund on urgent basis.
Seeking your co-operation.
We look forward to your shopping with us again!
Best Regards,
Customer Support Team
Rahul
ShopClues.com
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
6999
Pending
47
Resolved
1672
+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
View all ShopClues.com contact information
We regret the experience you had. As per our records, the refund is already processed from our end. Please expect the credit within 2 weeks in your bank account.
Regards,
ShopClues Support!