[Resolved] ShopClues.com — return rejected need resolution

[Resolved] ShopClues.com — return rejected need resolution

S [email protected] from Dharwad, Karnataka

I have purchased 3 t-shirts rom the shopclues app but the product is not up to the mark. It seemes to be small, not as shown in the image and quality is not good. So i filed a return against the same but it has been rejected. I have tried to contact them but neither they have describe any reason for rejection nor they are answering to my queries. Return id _ 7383714, 7383719, 7383708 (Order id[protected] looking forward for a solution. Was this information helpful? No (0) Yes (0)
Jun 27, 2019 Complaint marked as Resolved ShopClues.com customer support has been notified about the posted complaint. Verified Support May 22, 2019 ShopClues.com Customer Care's response Dear Sonu, Greetings from ShopClues.com Our sincere apologies for the delay that happened in resolving your concern. We have shared the information with our Support Team and they shall be connecting with you within next 24 hours for further proceedings. Requesting your patience here. Best Regards, Team ShopClues May 22, 2019 Updated by [email protected] They are not giving any valid reason for rejection.. Verified Support May 23, 2019 ShopClues.com Customer Care's response Dear Customer, Greetings from ShopClues.com We would like to begin by apologising for the inconvenience this may have caused you. We have investigated the matter with our courier partner as well as with our merchant and found that the same and complete product has been delivered to you in seal packed condition after proper quality check. Therefore, we may not be able to process your request further. Seeking for your understanding here. Best Regards, Team ShopClues May 23, 2019 Updated by [email protected] The product is same but there is the issue with the fitting, the size is small according to XL. Kindly request you to initiate the return because the product is of no use for me. Verified Support May 24, 2019 ShopClues.com Customer Care's response Dear Customer, Greetings from ShopClues.com We would like to begin by apologising for the inconvenience this may have caused you. As informed earlier, the same and complete product has been delivered to you in seal packed condition after proper quality check. Therefore, we may not be able to process your request further. Seeking for your understanding here. Best Regards, Team ShopClues May 24, 2019 Updated by [email protected] Yeah but what if anyone don't like the product after receiving.. Can't they initiate the return in this case?? If not then why you guys provide the return applicable options? Verified Support May 25, 2019 ShopClues.com Customer Care's response Dear Customer, Greetings from ShopClues.com We're sorry for any inconvenience caused to you due to this. We've already investigated this matter further with the merchant as well as with our courier partner. Since the same product has been delivered to you in an intact condition, we'll not be able fulfil your request to return it. Hence, we're unable to assist you further in this matter. Seeking for your understanding in this matter. Best Regards, Team ShopClues
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