[Resolved]  ShopClues.com — Shopclues and their seller not solving problem and breaking trust of buyers.

Address:	Nashik, Maharashtra, 422012
Website:	www.shopclues.com

I buy a Mobile battery from shopclues Order id :[protected] . after connecting to charger i found out battery is defective and for making sure i goes to mobile repairing store and they also confirmed that battery is defective not getting power you need to replaced it. so on the next day I make an return request and for refund money to shopclues.
My Return id: 3946856 and my status is showing : Resolved with customer
I didn't received any mail, message or call from seller. and shopclues decided that problem is solved. are we customer fools or anything else. after calling to customer care and telling them problem they said "sir please wait we checking your order can you hold " and for half an hour i just holding an my phone and your customer care number is also not toll free.
I generate problem token and not getting reply since three days.

In short they don't want to refund or replaced my product and so breaking trust of customers. and said we give buyer protection.