ShopClues.com — Wrong Product Delivered and Rude Behaviour

Address:

Gurgaon, Haryana

I had ordered “ Lifeline Multi Home Gym 21-Exercise Total Weight 150Lb + Hand Grips (Code: 650070)” for Rs. 14144 and the one received is different from what was ordered and is worth only Rs. 12170 on the same site. Rubber nobs, screws were missing in the overall delivered cartons; Product is not fitting at all; Have informed the Shopclues team about the issue. Its been almost 7 days but no resolution so far. They had requested for the product images also, which have been shared with them. I was also shocked and amazed the way they were responding to your customers' complaint; Not able to attach the image as all the pics are more than 2 MB in size Basis my highlighted concern, I had received a call from their vendor on 1st Sept '15 at 9:37 pm; I am surprised that how can somebody call a customer so late in the evening; He was very rude and abusive on the call as if I had committed any crime by reporting an issue in the wrong / faulty product received at my end; He went to the extent and said if you (I) could see product of ~12K on shopclues site, then why did you order 14K+ product. What was the need for the same;