Shopeyard.com — order

Address:

Flat No 308, Athidhi Women's pg, 500032

I ordered a book 20 days back. Still i did not get it. I watsap them. After so many texts i got a reply asking me to provide order id. When i sent order id there was no reply. Texted like thousands of times and contacted still no response. Can you please provide a solution for this. I paid using my debit card. Received a mail after ordering. But after that i did not receive a single mail also. Is shopeyard a fake?. I want my refund back please