Shopforschool.in — Delay in dispatch of books and then delivery at wrong address

Website:

www.shopforschool.in

We ordered the books on 1st April, but inspite of multiple calls to their customer service number and mails, they never responded to us even once.

We only got a mail informing the books have been dispatched earlier this week, even though we had clearly mailed them previously about our unavailability at the said address and asked to send to our new address.customer had care asked us to share new address on email and they will take care at the backend. But neigher did they respond nor changed the shipping address.now after paying book set amount we don't have books after 16 days. Please help us.