[Resolved]  Shopmonk.com / Longman E-Commerce — payment fraud

Address:New Delhi, Delhi, 110017

Respected sir/madam,

On 26th june 2017 i have placed an online order for apple ipad mini, 16gb in the site www.shopmonk.com and paid rs.17, 190 using my debit card. (Order ref. No.[protected].
On 29th june 2017 i've received an email from them stating that due to high demand for the product, ordered item is out of stock and mentioned that they have initiated a refund which require 10-14 working days to process.
Since i have not received the refund after 14 days, i have started chasing them through phone calls and emails, but they were giving various lame excuses like they can't do anything because the issue is with the bank etc. After i send a mail saying that i will be moving legally they responded by an email on 22nd july 2017 saying they have initiated the refund and i will get it with in 5-6 days. (Which they were initially saying, on 28th june they have initiated refund and the problem was with the bank).

I strongly believe that this is their intentional fraud act. Because their product prices are much cheaper than other sites and after customers place order and pay they will send these excuses saying the stock is exhausted and will hold customers money for their sake.

Their customer-care no. Is [protected] and email is [protected]@shopmonk.com

I request you to kindly do the needful to get my money back.

All email correspondence are available for further actions.

Yours faithfully,

Biji chandy
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Aug 19, 2017
Complaint marked as Resolved 
After relentless follow up and tge subsequent pressure from your end the money 17, 190 is credited to my account this week Thank you very much for the timely involvement
Shopmonk.com / Longman E-Commerce customer support has been notified about the posted complaint.
Aug 08, 2017
Updated by Biji Chandy
On 28july I have got an email from an id payU that the payment has been intiated the money will reflect in my account with in 5-6 working days. This email doesnt contain any phone numbers or aanything and looks like another fraud one to drag the payment.

Kindly escalate the complaint to.help me get my refund


Biji Chandy
Aug 08, 2017
Updated by Biji Chandy
I didnt get the payment till today 8th of August
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    Shopmonk.com / Longman E-Commerce Address
    Regus, Level 4, Rectangle One, D-4 Commercial Complex, Saket, New Delhi, Delhi, India - 110017
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