Shopmonk.com / Longman E-Commerce Complaints & Reviews

Saw the ad on Facebook i think. It clearly stated refund incase not satisfied. Before product was delivered i got many sms call me (Ankita Rao) on [protected]. When i got and tried the product (dint look like it would work), anyways i tried many things, but it just did not repell any insects. Its a fake product. I called above number. Its cut after few rings. Same with [protected] which was on the product cover. Geek retail pvt ltd B2-23 sagar complex, owall village, bhiwandi, district Thane 421302

I have ordered a pest repellent from smashing commerce but it is totally different from shown in vedio. it is very cheap and fake product.plz refund my 480rs.it sounds alot which is very disturbing while in video they are showing that there is no sound of the machine. This company just harassing the customers, they even don't have their contact number. How and where customer send back the product. I want my money back.

Hi I am amar I had very worst experience from smashing commerce website, I ordered one pest reject machine 7/7/18 which I got delivered on 13/7/18 product is different from what I ordered is worthless product they sold me 480rs and not working properly, I am trying their number [protected] is not responding beware of this culprits don't buy anything from them I am really disappointed with purchase and want this site owner to be punished fake products...

On 4th september 2017 i have placed an online order for apple iphone 6s 16gb on the site www.shopmonk.com and i received on 8th sep. 2017 and make the payment of rs. 28, 490/- cash. (Order ref. No.[protected].

Please note issues related to old handset which is sent by shopmonk as new one:

As i have checked the information regarding my handset on official website of apple i. E. Iphoneimei. Info by entering imei no of my handset which i have received from you. The telephonic services is already expired but i have activated my handset 1st time yesterday only i. E. 14.09.2017. It is clear that the handset was already used one. Screen shots of website showing the status of the product is attached with this mail.

2nd issue is that when i have open the box and try to find the sim tray opening pin, then i was unable to find that pin in the box. Their was no pin in the box. Hence it is clear that the handset used earlier. Photographs are attached herewith.

3rd issue, when i have open the sim tray of the iphone sent by you. I was shocked to see that another sim card was already in the phone and this face confirmed that this phone was already in use earlier and is new one. Photographs of the same are attached with this mail.

4rth issue is that the voice of the handset is not at all clear the speakers are defective one and the voice is also very low comparatively to other iphone 6s. Hence it is clear that the handset is not new it is a defective one.

Till date i have find the above said issues as currently i am not using this hand set.

Now representative asking me to send back the product, but now after looking these complaints against shopmonk i want my refund first and then i will send this product.

Pankaj khullar
[protected]

This is not my product (My product name is redmi power bank) your delivered product is combo of slim branded power bank 25000mah, branded earphone, stylish branded 64gb pen drive with free usb charger. Please return my money and send my money
I'd:[protected], cib 796590
Mobile no:[protected]
Bank name :corporation bank
A/cno:[protected]
Ifsc code: corp0000298
A/cname:karri naveenkumar

Respected sir/madam,

On 26th june 2017 i have placed an online order for apple ipad mini, 16gb in the site www.shopmonk.com and paid rs.17, 190 using my debit card. (Order ref. No.[protected].
On 29th june 2017 i've received an email from them stating that due to high demand for the product, ordered item is out of stock and mentioned that they have initiated a refund which require 10-14 working days to process.
Since i have not received the refund after 14 days, i have started chasing them through phone calls and emails, but they were giving various lame excuses like they can't do anything because the issue is with the bank etc. After i send a mail saying that i will be moving legally they responded by an email on 22nd july 2017 saying they have initiated the refund and i will get it with in 5-6 days. (Which they were initially saying, on 28th june they have initiated refund and the problem was with the bank).

I strongly believe that this is their intentional fraud act. Because their product prices are much cheaper than other sites and after customers place order and pay they will send these excuses saying the stock is exhausted and will hold customers money for their sake.

Their customer-care no. Is [protected] and email is [protected]@shopmonk.com

I request you to kindly do the needful to get my money back.

All email correspondence are available for further actions.

Yours faithfully,

Biji chandy
+[protected]

I have purchased mobile in shopmonk.com they sended me other country mobile there no warrenty in india. I have returned that mobile still they are not processed the refund its already one month over they are not replying my mails
They are cheating me kindly help someone to resolve the issue always they are saying 3 to 5 working days in that company is also cheating company

I have purchased a samsung mobile a9 pro from shopmonk on 3.5.2017 but they did not dispatch my phone till 18.5.2017 after several communication with sales executive and email, they cancelled my order saying that mobile was out of order and my money will be refunded in my account within 4-7 days. But till today (10.06.2017) they did not refund me... Whenever i try to cantact them, there is no sign of ringing or call received... I felt cheated and sometimes felt a sign of fraudster... Please help me out. My order id is[protected]... Thanks...

Sir, I have booked a Apple Mobile 7+ of Rs 56, 999.00 and this company is fake and still i have not received any information and product.

The customer care number is also not existing and no response from site and customer care and they are not replying to email's also.

Please help us from these fraud are cheating innocent customers. and I have checked there details which seems fake and false.

the portal name is SHOPMONK.COM and they are registered with the company called M/s LONGMAN E-COMMERCE PRIVATE LIMITED and their directors are
Mr Anand Sagar Narula
Mr Kunal Narula
and they are registered at address Delhi Rectangle, 4th Floor Rectangle No.1, Behind Saket Sheraton Hotel, Commercial Complex D4, Saket New Delhi-110017 and at same address they have registered approx 9 companies and seems all the companies are shell and fake to transaction illegal money and business activities.

Please look in this matter urgently sir.

Regards

Himanshu Daga
New Delhi.
[protected]

I am priyanka kinare recently i have ordered aray ban aviator sunglasses, from shopmoyo as on 16th april and i paid it online. It's has been more than a month till now i didn't any information about the product. I don't even know whether the product is been shipped or not. So i request the concerned authority to take any action based on this situation.

Dear Sir,

We have ordered Mobile Samsung A9 PRO in 08/04/2017 and paid online and received the order no[protected] till date we have not received our product and when call on [protected] we dont receive satisfactory answer and girl ewnamed ramya assured us that we will receive the product by 20/04/2017 but we didnt receive it and now when we are trying to call on above given number the bell rings for 2 or 3 times and it automatically gets disconnect

I placed order for a ONEPLUS 3T Mobile on 22nd of March and till today(30th March 2017) there is no news on how and when will the product will be delivered, my order number is #[protected]. I have already paid Rs 19, 899.00.

There is no response on email as well as no one picking on customer care
tele-phone number.

I think this is a fraud company and HDFC PAYZAPP recommend it for shopping.

I placed order for a i phone 7 32 gb on 21st of march and till today (29th march 2017) there is no news on how and when will the product will be delivered, my order number is #[protected].
There is no response on email nor on the customer care tele-phone number. Their service is hopeless and when i read the complaints below it scares me to no limits.

I wish some sense prevails in their management and they immediately take action to improve things.

Please help me!!!, SHOPMONK provide me fraud item!!! Through bluedart courier I have received samsung galaxy ace3, but I have pay rs.31768 for apple Iphone6plus, after open the box i see it's samsung galaxy ace3.Many of time I request to blue dart excutive please help me...cause this is hapend at your present, please return my money cause this item price only 7-8 thousand whereus i pay rs.31768/- for aple iphone6 plus, he understood but not listening me.. it's totally cheating!!!please help me...total photography i have attached.please reply me...my order no:[protected].order date-27/02/2017.
please help me...delivery date 03/03/2017.bluedart -please not given him the amount please return my money.

Regards,
Santanu debnath.
[protected]

Hello all,

I had placed an order on 18/11/2016 for iphone 6s plus, order id:[protected] and the product is still not delivered. Its the 11th day and no information on the exact delivery dates have been provided. Hopeless website and bad customer service. Please do not order anything from this website.

Most of the time the customer service people dont pick the phone and if they do, they have no answer to when the product will get delivered.

Its amost 2 weeks now and there is no intimation from the company regarding the delivery dates. Really bad bad bad turn around time of addressing customer queires and delivering their product in time.

The website and its content is not at all competent to cope up with the big giants like amazon, flipkart, snapdeal in terms of tracking the order.

Worst experience so far... Please be aware and do not order anything from this website... You will eventually looose out on all your patience waiting for your order to get delivered..

Regards
Shikha

I have placed an Order (Order No. 953517) of 8a79452627b596a0- Apple iphone 4-16GB-Black on 09/10/2016 from shopmonk.com through mysmartprice & I have received the aforesaid order on 15/10/16.

But unfortunately after opening of the pack, i have immediately observed the back portion of phone was partially opened from it's body (which is unusual as the body of iphone will be always presented as sealed system).

Now after the the several verbal & written communication with the customer-care executive, on 21-10-16 courier people picked up the phone from my residence.

But, unfortunately there was no written or complete verbal communication from their side regarding the refund of replacement of the aforesaid product till date in spite of my vigorous follow-up.

Dear shopmonk team.. I have ordered an item (Order no. 952674). Since 8th october, 2016. I wrote a cancellation email 9th october 2016 to you. After 25 days you didn't cancel my order and not refund my amount. I trying to call your customer care executive so many times but he/she didn't take my call. I am facing totally bad customer care experience by you. Pls take some serious decision to my request and cancel it. Give my refund immediately.

Thank you,

I had ordered a galaxy s6 edge through shopmonk.com, which was delivered late by them, that too after 1month.after i received the phone, I found that the phone is locked and can not be used with simcards in India.also, the contact number provided of stratford trade sales private ltd (seller) is fraudulent and is a wrong number. Ihave mailed to them for refund of money, but shopmonk is yet to respond back. I want my money back. please help

I had purchased one mobile phone from them which was delivered after more than a month. After delivery, I found that the product is a faulty and locked one and can not be used in India.
I have mailed to them but they are yet to revert back to me in the last 24 hours.
I am in a situation where I do not know what to do.the seller's contact number is also wrong number.
Please help me retrieve the money from them

Hello,
I have placed an order on 17th of this month. I need to track the order but there is not option out there and also I dont have any clue when will the product gets delivered to me. And also there is no specific customer care number so I am not able to contact or take any action regarding it.
Please get me this issue resolved because I have paid 23000 for this product through internet banking if I didn't get this product it will be a big loss for me.No information is available regarding contact and mailing and tracking.