ShopOnn — Non supply of seretide accuhaler 500 paid by me online on 18/10 21

Address:

https/www.shoponn.in kohlapur

Item was advertised on their website as available in stock. order was placed by me for 1 item & rs693 /- as claimed was paid by me on 18 october21.i received from them a copy of order summary & a mail indicating that item was being shipped. it i now 24 days but item neither delivered nor refund sent. i contacted them on phone & they indicated that they had received the order & will send it. i now find that this situation has also happened with other customers.it appears that it is a company which is a fraud. please take necessary action under intimation to me so either item is sent to me or refund made.