Shopping. Indiatimes.com — Wrong product provided and delay in replacement and refund

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Bangalore, Karnataka

Hi Team I bought a wireless mouse from shopping.indiatimes.com for about Rs 450/- The product that they sent was not the same as displayed and had less items as mentioned on the product page. Also, the outer packing was fine but the inner packing was tampered and put in place with cello tape. On complaining they took a lot of time to give a response. They agreed to replace the product and their courier person took the product.For one and a half months, neither did they replaced the product nor refunded my amount. I have sent repeated reminders to them and even escalated the case. I have order# [protected] and complaint# 1095184 with them Please help to get my money back with the interest and the money spent on the telephone calls. Thanks Najam