Shri Mata Vaishno Devi Shrine Board — Could not cancel Helicopter ticket due to portal problem

Address: Vaishno devi Helicopter service,Katra,jammu

Website: www.maavaishnodevi.org/OnlineServices/LogIn.aspx

I had booked a ticket for 5 people worth RS 18000 for 4th March from the shrine board's official website. But due to some personal problems I had to cancel the booking for which I logged into the official website but could not see the option to cancel the tickets.i tried that for multiple days but that option was not there.then I dropped them a mail on 14th Feb but couldn't get the response after 3 days also.hence i decided to call on customer care for cancellation. After many tries somebody picked up the call and informed about the portal issues it's not available. Later after few more day I tried to call them but couldn't reach. And now they are saying that it has to be cancelled from portal and 48 hours before the travel. Was it my fault?

Now they are not responding on mails and even on calls they are either giving the same reasons or disconnecting the calls. Please help.

PNR (PNR-MVDH3716865)