I booked tickets for 2 people from Ahmedabad to udaipur in a, c sleeper bus of shrinath travels PNR no.[protected]. Timing were 11:30 pm to 5am. The booking was done in person by me at the travels agency's office after paying 1890 rupees. The seats booked were L1 & L2 that are lower berths, After boarding the bus which came early by half an hour, we were told that now my seats have been changed to A1 & A2 which are upper sleeper berths. When the same was conveyed to bus helper he told it came from head office and the person who did the booking when called told that he does not know anything. I booked lower berths as me & my husband are not comfortable in upper berths. No intimation for this seat changing was provided by the company. It is total wastage of my money that is 1890 rupees and we will not be able to rest properly. What's the meaning of advance booking in person if such things are going to happen to customer. What would the travel agency do when the complaining party would be like 50+ or 60+ person who cannot climb for upper berths. Will they stand the whole night journey of 5-6 hrs. It is unacceptable. If customer in general don't complain, it does not means that such travels agency's should take it for granted. I am complaining for the 1st time & I don't know if its right method or if some one will really see it or if it's right method to complain. But if my complain is right strict actions really need to be taken. I am not demanding money refund I just need action taken against them.
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