Shriram Chits — my chit payment not updated in the software

Every month i do not get intimation of my due to amount to pay for that month neither thru e-mail not sms. I don not know the amount so i donno how much to pay. Once in two months the branch manager calls to inform me the amount. My chit is existing in himayatnagar branch. So i pay two or three instalments through internet banking and send the screenshot to him. I did this for the past 1 year now. Since two months ppl are calling tht i have not paid for 5 months. Looks like the payments are not updated in you systems. Please look into the matter and do the needful.