Shriram City — Amount not added in account and not refund

Dear sir i have taken two wheeler loan from shriram city, in August 21, 2021, I paid a due amount 3924/- by given link by you, transaction successful but amount debited in my account and not added in your shriram account, and after that i visited branch office, they told money will be refund within 7 days, but money not credited to my account, and after this issues I have submitted my transaction details and 2 months bank statement to the branch office, Sullurupeta, they are not responding to me for this query, they are miss behaving with customers... I request please solve this problem as soon as possible..

Customer Name:- Suresh Mannem
Mobile:- [protected]
Branch:- Sullurupeta
Amount Debited :- 3924/-

Please see attached documents below