Shriram City — didn't receive my two wheeler noc document.

Address:

Pondicherry, Puducherry, 605004

Sir i bought a two wheeler 2003.
I have paid the full loan amount.
And received only the rc book document but didn't receive the noc form.
By now when i approach a showroom for exchange of my old bike they are demanding noc document.
When i approached your office, they are saying that you must have received it.
For re-applying of noc you must pay a sum of ₹1000.
I just didn't know what to do.