Shriram City — emi refund not received

Address:	Vadodara, Gujarat, 390019
Website:	www.shriramcity.in

Dear team,

I paid up / clear my loan in april 2018 but on may 5th they put the 5000 rs, emi cheque in my account an it's clear. When i contact in baroda, gotri branch they told me that they process for my refund but today 20th may and till date they not give me proper answer. Every time they give me same answer ""in process".

When today i call the executive they told me the process is done and after that the manager discussed with the exe.in their discussion the lady exe. Told her manager we forgate or not send a mail for any kind of this and the manager cut the call. After that i try so many time but the operator pickup the call and transfer my call after some one cut the call. 4 to 5 time the cut my call / not received.

I visit 2 times in the office they have no meaner to how to handle and talk with the customer.
They think 5000 is a not big amount as his manager told on phone call.