Shriram City — No response for paying off the loan.

Hello, i have taken a loan if 50k and paid emis until march. Due to lock down we have no business and could not pay the rest of emis. Now i am somehow managing to pay off completely and requested them to tell me the balance. To my surprise they told me that i have to pay 35000 with no details of the break down. I requested them to give me the break down of the amount. However it's been a week now and they are not able to tell me the total emis paid. Balance details of emis yet to be paid. And the total interest they are charging me. Interest calculation is something they kept silent and not providing the details as to what percentage of interest is charged for the days when my loan is default.